Need to Return a product?

To return a product at Astatue.com, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting Anne  Marie at annemarie@astatue.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 941 473-4175
Monday - Friday: 9 a.m. - 5 p.m. ET
Saturday: 9 a.m. - 5 p.m. ET
By e-mail: annemarie@astatue.com

We'll need the following information to authorize your return:
- Customer name
- Model of Machine or Item
- Nature of the problem

In general, Astatue.com accepts returns on merchandise from select manufacturers within 30 days. However, Astatue.com reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Astatue.com on returned items, and Astatue.com will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Astatue.com WILL COVER THE SHIPPING CHARGE
  • Astatue.com
  • 845 S. Indiana Ave.
  • Englewood FL 34223
  • USA

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Astaute.com discretion. Please be aware that specific manufacturers have more restrictive return policies.